Shipping policy
1. Processing time
We usually pack and post orders within 1-2 business days of payment, not counting weekends and bank holidays.
2. Shipping methods and rates
Your delivery options and the cost are shown at checkout before you pay. The price depends on where you are, and on the weight and size of your parcel. Delivery to the Scottish Highlands and islands and to Northern Ireland costs the same as the rest of the UK, but may take a little longer.
3. Collect from our Stirling shop
You can order online and pick up your order from our shop at Unit 4, Imex Business Centre, Broadleys Business Park, Stirling, FK7 7WU. Choose collection at checkout, and we'll email you when your order is ready. Please wait for that email before you come, so we know your order is waiting for you.
You'll find our opening hours on our contact page. Bring your order confirmation or the name the order is under. We'll keep your order for 3 days. If you can't make it in that time, get in touch and we'll sort something out.
4. International orders
Besides the UK, we currently ship to the European Union, the United States and Canada. If you are in another country, please email us at hello@nathezoutofafrica.co.uk before you order and we'll see what we can do. Your delivery options and the cost are shown at checkout before you pay. The price depends on the destination and on the weight and size of your parcel. International orders usually take longer than UK orders, and delivery times shown at checkout are estimates.
International orders may be charged import taxes, duties and customs fees once the parcel reaches its destination. These are the customer's responsibility, and we can't predict what they will be. Your local customs office can tell you more.
If you refuse your parcel or don't pay the import charges, the carrier will usually send it back to us. Once it arrives, we'll refund your items and standard delivery, minus the cost of returning it to us and any charges the carrier bills us. Please check your country's import rules before you order, so there are no surprises.
5. Delivery times
Estimated delivery times are shown at checkout. They are estimates, and couriers can be delayed by things we can't control.
Christmas last order dates
- UK: Tuesday 15 December 2026
- International: Thursday 10 December 2026
Order by then and we'll do everything we can to get your parcel to you in time. Anything ordered after that will go out as soon as we can, but we can't promise it will arrive before the 25th. International parcels also go through customs, which can add delays we can't control. If you're cutting it fine, get in touch and we'll tell you honestly whether it can make it.
6. Tracking
Once your order has shipped, we'll email you a confirmation with tracking details so you can follow it.
7. Changes and cancellations
If you need to change or cancel an order, contact us as soon as you can. Once an order has been processed and shipped, we can't change or cancel it.
8. Shipping address
Please check your address is complete and correct before you order. We can't be responsible for parcels sent to an address that was entered incorrectly.
9. Lost or damaged parcels
If your parcel is lost or arrives damaged, please contact us straight away. We'll work with the carrier and with you to put it right.
10. Contact us
Questions about your order or this policy? Email us at hello@nathezoutofafrica.co.uk and we'll be happy to help.