Handcarved Kenyan Soapstone Giraffe

At Nathezoutofafrica, we strive to ensure your order reaches you in a timely and satisfactory manner. Please take a moment to review our shipping policy below:

1. Processing Time:

• Orders are typically processed and shipped within 1-2 business days after payment confirmation, excluding weekends and holidays.

2. Shipping Methods:

• We offer several shipping options to accommodate your needs, including standard and expedited shipping. The available shipping methods will be displayed during the checkout process.

3. UK Shipping Rates:

• Shipping rates vary based on the destination, weight, and dimensions of the package. The shipping cost will be calculated and displayed at checkout before you finalize your order.

3.a International Rates:

• We offer several shipping options to accommodate your needs, including standard and expedited shipping. The Available shipping method will not be displayed at the checkout process.
• PLEASE NOTE: INTERNATIONAL SHIPMENTS MAY BE SUBJECT TO IMPORT TAXES, DUTIES, AND CUSTOMS FEES, WHICH ARE LEVIED ONCE YOUR PACKAGE REACHES THE COUNTRY OF DESTINATION, AND ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. NATHEZOUTOFAFRICA.CO.UK  CANNOT PREDICT WHAT YOUR PARTICULAR DUTIES, TAXES, CUTOFFS FEES MAY BE. NATHEZOUTOFAFRICA.CO.UK IS NOT RESPONSIBLE FOR PAYMENT OF CUSTOMS, TAXES, AND DUTIES. FOR MORE INFORMATION REGARDING YOUR COUNTRY’S CUSTOMS POLICIES PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE. ORDERS THAT ARE REFUSED WILL BE CHARGED THE ORIGINAL SHIPPING PLUS RETURN SHIPPING TO US, OR SUBJECT TO BECOME A TOTAL LOSS.

4. Delivery Time:

• Delivery times depend on the shipping method selected and the destination of the package. Estimated delivery times will be provided during the checkout process. Please note that these are estimates and actual delivery times may vary due to factors beyond our control.

5. Tracking Information:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery.

6. Order Changes and Cancellations:

• If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make any changes or cancellations.

7. Shipping Address:

• Please ensure that your shipping address is accurate and complete to prevent any delays or mis deliveries. We are not responsible for orders shipped to incorrectly provided addresses.

9. Lost or Damaged Packages:

• In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.

10. Contact Us:

• If you have any questions or concerns about our shipping policy or your order, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.

Thank you for choosing Nathezoutofafrica!